Deputy Assistant Director of Operations

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work DSDHH is hiring! We are seeking a data-driven, dynamic, forward-thinking operations leader to join our team as Deputy Assistant Director of Operations! As the Deputy Assistant Director of Operations, you will serve as a strategic and operational leader for the Division of Services for the Deaf and Hard of Hearing (DSDHH). You will provide high‑level oversight across division operations, ensuring that DSDHH functions efficiently, responsibly, and in alignment with our mission to serve Deaf, Hard of Hearing, and DeafBlind communities statewide. In this role, you will directly oversee the division's key operational areas, including budgeting, human resources, IT, event coordination, staff development, and emergency preparedness for both headquarters and regional offices. Staff members in these departments will rely on your leadership for guidance, collaboration, and informed decision-making. Beyond daily operations, your strategic insight will shape the overall effectiveness of the division. You will monitor and continuously improve the quality and impact of planning, events, workplace safety, emergency preparedness, and data collection. You will establish performance metrics and key indicators that align operations with organizational goals and outcomes-helping elevate both internal performance and the services we provide to the communities who depend on us. Compliance and accountability will also be core elements of your leadership. You will assist with managing the division's budget with integrity, uphold organizational standards, and ensure safe, productive work environments. You will develop, evaluate, and refine policies and procedures, conducting internal reviews to identify what is working and what needs to change. Your findings and recommendations will guide leadership decisions and may lead to the addition or revision of critical division policies. You will play a pivotal role in strengthening DSDHH's impact across North Carolina. Thanks to your powerful voice, leadership, and guidance, Deaf, Hard of Hearing, and DeafBlind consumers will have an amazing team of highly-trained professionals ready to serve! Knowledge Skills and Abilities/Management Preferences Salary Range: $70,627.00 - $137,724.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. Experience with Salesforce Knowledge of operations, compliance, and policy development. Proficient in strategic leadership and data‑driven decision‑making This position will close at 11:59 p.m. the night before the end date. This Role Is Eligible To Be Hybrid The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executiv

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Additional Information

Agency Dept of Health and Human Services Division Deaf and Hard of Hearing Job Classification Title Program Manager II (NS) Position Number 65043166 Grade NC21

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