Lead Operations Manager

Responsibilities

• Lead and scale a multi-site operations across six locations in the Philippines
• Define and implement operational strategy, processes, and KPIs
• Drive improvements in productivity, turnaround times, and data quality
• Build and develop local leadership (team leads, supervisors, QA)
• Partner closely with P&C on hiring, retention, and workforce planning
• Establish scalable onboarding and training frameworks
• Improve quality assurance processes and performance tracking
• Lead change management initiatives (tools, workflows, new features)
• Act as the key interface between PSC operations and global stakeholders
• Ensure operational readiness for new competitions, products, and growth phases

Requirements

• 8+ years of experience in operations, ideally in BPO, shared services, or large-scale workforce environments
• Proven experience leading large operations teams
• Strong track record in process improvement and operational scaling
• Experience in 24/7 operations and shift-based environments
• Ability to work across multiple sites and manage distributed teams
• Strong stakeholder management and communication skills
• Experience working in an international or corporate environment
• Data-driven mindset with a focus on performance metrics and KPIs
• Hands-on leadership style with the ability to balance strategy and execution
• Professional fluency in both English and Tagalog
• Experience in sports, data operations, or analytics environments
• WHY CATAPULT?
• We have amazing people. We promise you'll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life.
• We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary.
• We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
• Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.
• Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!
• All offers of employmen

Benefits

Additional Information

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. WE WANT PEOPLE WHO THRIVE ON THE CHALLENGE OF BRINGING GLOBAL STANDARDS TO LIFE WITHIN A LOCAL SUCCESS STORY Catapult acquired football analytics leader IMPECT in October 2025. A critical component of this product is our Packing Sports Corporation (PSC), based in the Philippines, where our data operations are headquartered. We are now seeking a Lead Operations Manager (Philippines) to lead and scale our data operations. Reporting to the PSC Country Manager (Philippines), you will act as the strategic and operational leader for PSC , ensuring that our 450+ person operation delivers high-quality, timely, and scalable data output aligned with Catapult's global standards. You will define the operational "north star" in building the structure, processes, and leadership capability required to support continued growth.

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