ServiceNow Engineer, Lead (IT Operations & Asset Management)

About the role

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, 'job flexibility benefits' (also known as I-140 or Adjustment of Status portability), etc. now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future. Who w e' re l o o king f o r T h e Toyo t a F i n a n ci al Serv ic es Technology Operations Center i s l ook i n g for a p ass i o n at e a n d h ig h l y m o t i v at ed ServiceNow Engineer (IT Operations & Asset Management) . Re p or t i n g t o th e National Manager of the TOC , t h e p e r s on i n th i s ro l e will play a key role in the governance, care and feeding, and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports or technology needs. What y o u ' ll be d o ing Serve as the SME or Lead administrator/developer for the ServiceNow platform with deep specialization in ITOM, ITAM, CMDB, and CSDM. Design, build, and maintain ServiceNow capabilities including Discovery, Service Mapping, HAM/SAM, CMDB health, and operational integrations. Own the CMDB data model, ensure alignment to CSDM, and drive continuous improvement of data quality, governance, and lifecycle management. Develop and maintain automation, workflows, integrations, and custom applications within ServiceNow to support operational efficiency. Partner with cross‑functional teams (Infra, Network, Security, Operations, Asset, Vendor Mgmt.) to understand requirements and translate them into scalable technical solutions. Act as a platform steward-promoting best practices, ensuring performance, and guiding stakeholders on ServiceNow capabilities and roadmap. Lead troubleshooting, root‑cause analysis, and optimization activities across ITOM and ITAM processes. Support platform upgrades, release planning, testing, and governance activities. What you bring ServiceNow administration or development experience. Deep expertise with IT Operations Management (ITOM) including Discovery, Service Mapping, MID Servers, Event Mgmt., and CMDB integrations. Experience with IT Asset Management (ITAM) including HAM, SAM, asset lifecycle workflows, recon engines, and licensing models. Experience with CMDB architecture, class modeling, relationship management, reconciliation, and data governance. Experience of the Common Service Data Model (CSDM) and practical experience structuring services accordingly. Experience designing and implementing custom configurations, integrations, API‑based connections, and automation solutions. Experience of scripting and development skills: JavaScript, Glide, Flow Designer, and platform automation tools. Excellent communication skills and the ability to work directly with technical and business stakeholders. A problem-solving mindset with the ability to drive continuous platform improvement. A dde d b o nus if y o u ha v e ServiceNow certifications (e.g., CSA, CAD, CIS-Discovery, CIS-Service Mapping, CIS-ITAM, CMDB/CSDM certs). Experience with AIOps, Observability, Event Management, or cloud-native discovery. Background in infrastructure, networking, cloud (AWS/Azure/GCP), or monitoring tools. Experience leading a small team or mentoring junior admins/developers. Familiarity with Agile/Scrum, ITIL v4, or operational frameworks. What w e' ll bring Du r i n g yo u r i nt erv i ew p ro c e ss , o u r t eam c an f il l you i n o n a l l th e d e t a il s of o u r i n d us t r y - l ea di n g b e n ef i t s a nd c areer d eve l o p m e n t o pp or tun i t i e s . A few h ig h lig ht s i n c lu d e: A work e n v i ro n m e n t b u il t on t ea m work, f l ex ibi l i t y, a n d r e s p e c t P rofe ss i o na l g row t h an d d eve l o pm e n t p ro g r a m s t o h e l p

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