Client Onboarding Specialist

About the role

A progressive banking institution driving robust operational compliance. Report directly to the Head of Account Opening & CDD Team within the Operational Services division. Execute comprehensive client due diligence (CDD) and documentation verification for both new client onboarding and regular account lifecycle reviews. Maintain strict alignment with regional mandates, internal group policies, and MAS regulatory standards during all review workflows. Partner with front-office teams and internal stakeholders to efficiently resolve documentation deficiencies and onboarding bottlenecks. Update internal compliance guidelines and procedures continuously to match evolving regulatory landscapes. Analyze and adjudicate daily alerts generated by the customer database screening systems. Compile and present regular statistical updates regarding KYC reviews and account opening metrics for management insight. Deliver precise administrative support for Customer Information File (CIF) generation and system maintenance under strict service level agreements (SLAs). Collaborate cross-functionally to ensure seamless processing and monitoring of client master data. Manage general control operations , including coordinating audit requests, handling returned correspondence, and monitoring dormant accounts. Oversee physical document lifecycles , ensuring secure storage, precise record-keeping, and compliant archival processing. Contribute to operational transformation by participating in system upgrades, user acceptance testing (UAT), SOP updates, and workflow optimization initiatives. Skills and requirements Proven professional experience in customer due diligence (CDD), KYC processes, and bank account opening procedures. Strong working knowledge of MAS regulations, financial compliance standards, and local banking policies. Capability to manage operational controls , including screening alert assessments, audit coordination, and dormant account management. Meticulous administrative skills with a track record of handling CIF setups and data maintenance within strict SLA timelines. Excellent stakeholder management abilities to collaborate effectively across business lines and internal departments. Prior exposure to change management , including system implementations, UAT execution, and process streamlining. To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

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Company Intel

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