Care Team Manager - Virtual

About the role

As a manager, you will lead and develop a team of Health Pros and Senior Health Pros. Your responsibilities include overseeing daily planning, problem-solving, and ensuring teams meet production and quality standards. Additionally, you will design and improve operational processes, support product delivery, and meet business metrics.

Responsibilities

• Leading daily operations to ensure KPIs and SLAs are met. Monitoring activities to meet deadlines and review cases for quality.
• Creating and managing short-term and long-term career goals for Health Pros and Senior Health Pros, including delivering performance management processes.
• Collaborating with the Quality and Workforce Management teams to identify and close performance and delivery gaps.
• Mentoring and tracking development of Health Pro team through daily observation of performance metrics and feedback sessions.
• Instilling trust, providing direction, and cascading vision to the Health Pro team.
• Effectively communicating operational strategies. Conducting training on client-specific topics and contribute to ongoing training improvements.
• Partnering with Health Navigation Client Manager to understand and resolve complex customer and client escalations.
• Providing project management support for business-impacting initiatives.
• Offering and implementing process improvement ideas to enhance customer experience and delivery efficiency.

Requirements

• 2 years benefits-related experience, or 3 years' experience in a benefits-related role with Bachelor's, Associate's
• Possess previous experience in Health Navigation with people management experience or 3+ years of manager-level experience in benefits setting
• Able to work effectively in a team environment
• Possess excellent oral, written, and interpersonal communication skills
• Able to learn continually in a changing environment
• Possess robust analytical, problem-solving, and organizational skills
• Able to efficiently organize work activities to meet deadlines
• Able to effectively manage a team.
• Application and Interview
• Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
• Our commitment to Inclusion
• We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
• At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
• As part of this commitment, Alight will ensure

Benefits

Additional Information

Amazing Opportunity and Great Place to Work! Are you looking for an exciting opportunity? Join our team! O Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

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