Product Manager - Card Servicing

About the role

At BrightWay ( www.meetbrightway.com ) we're living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms. Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engag e and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in developing all our products, features, or experiences. We're not afraid to look to outside influences and create new frameworks. Our office in Charlotte, NC's up-and-coming South End serves as our hub to connect with our distributed teammates around the country and the globe. We are looking for a Product Manager to own and evolve the digital servicing experience for our credit card customers. This role focuses on building intuitive, self-service experiences across our mobile app and digital platforms, enabling customers to confidently manage their accounts. You will own a product area spanning account servicing, onboarding functionality, mobile app and web UX, statements, rewards, and disputes, while also acting as a central point for intake, prioritization, and coordination across servicing-related initiatives. In addition to delivering customer-facing features, you will help unlock shared capabilities and tooling that improve how product teams build, measure, and iterate. This is a highly cross-functional role that blends execution, customer empathy, operational ownership, and product strategy. This is a hybrid role based out of either our Charlotte, North Carolina or Wilmington, Delaware office.

Responsibilities

• Product Ownership & Execution
• Own and manage the product roadmap for digital servicing experiences, aligned to team OKRs and business priorities
• Translate customer needs, business goals, and compliance requirements into well-defined product requirements, user stories, and acceptance criteria
• Lead day-to-day execution with a dedicated scrum team, ensuring consistent delivery of high-quality features
• Manage the full product lifecycle from discovery through launch and post-launch optimization
• Customer Experience & Insights
• Establish and continuously improve processes to measure and act on customer satisfaction (NPS), complaints, and feedback loops
• Drive improvements in app engagement, feature adoption, and overall servicing experience
• Servicing Intake & Coordination
• Own and operate the intake process for all servicing-related work, including f eature enhancements , b ug fixes , c ompliance and regulatory issues , and t echnical debt and maintenance
• Partner across teams to prioritize, route, and ensure visibility of incoming work
• Drive initiatives that increase digital self-service rates and reduce reliance on call center support
• Partner with operations tea ms to identify opportunities for call deflection and process efficiency improvements
• Shared Capabilities & Platform Enablement
• Identify opportunities to introduce and scale shared product capabilities and tools
• Evaluate tools, lead implementation, and d ocument best practices for adoption across product teams
• Cross-Functional Collaboration
• Partner closely with engineering, design, analytics, operations, compliance, legal, customer support teams , and vendors
• Proactively manage dependencies, risks, and tradeoffs across teams
• Communicate product updates, insights, and progress to stakeholders and leadership
• Your qualifications:
• 2+ years of experience working on successful digital consumer products, ideally in the financial services industry
• Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution
• Experience creating a product vision and strategy and al

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