Reception Manager

Responsibilities

• Leading the smooth and professional day-to-day operation of Reception and Switchboard teams
• Creating exceptional guest experiences and resolving guest concerns with confidence and care
• Supporting, coaching and developing the Front Office team to achieve outstanding service standards
• Managing recruitment, induction, training and succession planning within the department
• Ensuring all Front Office procedures, policies, audits and cash handling standards are followed correctly
• Monitoring departmental costs, payroll and operational efficiencies in line with business targets
• Building strong communication across departments to ensure seamless guest journeys
• Driving guest satisfaction and engagement scores while supporting the hotel's quality initiatives
• Being present within the guest areas during peak periods to support the team and maintain smooth operations
• Conducting departmental meetings, daily briefings and regular one-to-one conversations with team members
• Supporting revenue and reservation objectives through effective team leadership and operational planning
• Encouraging cross-training and flexibility across the Front Office operation

Requirements

• Previous experience in a Front Office leadership role within a luxury hotel environment
• A passion for delivering exceptional guest service
• Strong leadership and people management skills
• Excellent communication and organisational abilities
• Experience managing departmental targets, payroll and operational procedures
• Confidence working in a fast-paced hospitality environment
• A positive, professional and engaging personality
• What's In It For You?
• Competitive salary
• Opportunities for development and progression across the hotel and wider group
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• Staff discounts across food & beverage and hotel stays
• Employee rates for Spa treatments and green fees
• Free access to gym and pool services
• Regular social events

Additional Information

Fairmont St Andrew are looking for an experienced and passionate Reception Manager to lead our Front Office team and deliver exceptional guest experiences from arrival to departure. As Reception Manager, you will oversee the day-to-day operation of Reception and Switchboard teams, ensuring every guest receives a warm welcome, personalised service, and seamless stay. This is a hands-on leadership role where you will inspire your teams, drive operational excellence and create memorable experiences through outstanding attention to detail.

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