IT Functional Manager, Product Experience

Responsibilities

• Business Partner Engagement
• Develop strong partnering relationships within the Company's Brands and Channels, providing consultancy on business process and solutions
• Support strategic priorities and goals as well as contribute to the development of roadmaps in support of team goals
• Assist in crafting Business Cases to identify projects to add to the IT Portfolio
• Collaborate closely with cross-functional teams (digital experience, product, business intelligence, creative) for alignment
• Collaborate with the Product and Customer Data teams to develop shared processes, roadmaps and ways of working
• Enable eCommerce and digital channel experiences by delivering scalable product data solutions that support online merchandising, syndication, and customer-facing platforms.
• Solutions Design & Delivery
• Maintain an understanding of broad trends in the technology landscape and apply them to our goals
• Participate in overall business solutions designs including reengineering business processes, organization, and application architecture
• Partner with architecture teams to deliver end-to-end integration of product data across PIM, DAM, ERP, and downstream systems (e.g., eCommerce, web, and partner channels)
• Ensure that the projects aligned to the strategic roadmap for this business area are delivered with quality, timeliness, and cost-effectiveness
• Act as Project Coordinator for smaller Information Technology projects while ensuring your project portfolio is successfully executed, in regard to scope, budget, and timeliness of solution delivery
• Contribute to the roadmap, development and maintenance of the enterprise product data technology stack
• Solutions Support
• Help manage support resources (internal and external) for a timely resolution of support issues
• Drive critical incidents in area of responsibility to completion
• Assist with the resolution of complex problems that cannot be resolved by business users
• Partner with Solution Sustainment to seek opportunities to improve enterprise data management needs are being met
• Accountable for the day-to-day operations of the product data platforms supported by IT standard operating and support processes
• Accountable for performance and uptime of the solution as measured by department KPIs

Requirements

• Bachelor's degree and 5+ years' experience in crafting, delivering, and developing technical solutions to support business process and organization change
• Demonstrable experience in developing professional business relationships and cultivating these relationships to drive value centric initiatives
• Experience managing (PIM) product information management systems such as InRiver, Stibo, Salsify - including automated workflows
• Data modeling and governance
• Syndication and Digital Shelf Analytics and AI in the product space
• Experience managing (DAM) digital asset management systems such as Bynder
• Demonstrated ability to leverage generative AI across varying toolsets to increase efficiencies while maintaining brand, privacy and governance standards.
• Creative and critical thinking, problem solving, business case development and achievement
• Experience working with external partners, including agencies and contractors
• Shown ability to implement new standards and processes
• Excellent written and verbal communication skills with the ability to understand technical information and translate that information to users
• Executes responsibili

Additional Information

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your Role at Delta Faucet Delta Faucet is seeking a functional manager in product marketing technology for our Channel & Experience function housed within Information Technology with a proven track record of leading engagements to build, deliver, and support digital marketing and content platforms. You will direct the functional activities, analysis, and re-design of functional requirements in the identified solutions space, while aligning to the overall Information Technology (IT) strategy. This role will focus on the following product marketing functions and supporting technologies: product experience marketing, digital asset management, syndication and digital shelf analytics. As a functional consultant you will strive to become a trusted advisor for your stakeholders, solving for complex challenges while supporting functional goals and processes. In addition, you will work with other IT teams to achieve desired outcomes. Finally, you will govern platforms and services for your respective Delta partners including brand and channel marketing.

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