Technology Resilience & Continuity Lead

About the role

We have an exciting new opportunity for Technology Services Resilience & Continuity Lead to join QBE European Operations (EO) team to establish and drive a comprehensive resilience capability across Technology Services. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations. Duties and Responsibilities Define and lead the EO Technology Services resilience and continuity strategy. Align disaster recovery and technology resilience capabilities with enterprise operational resilience objectives. Ensure resilience frameworks support business critical services and regulatory expectations. Embed and evolve the ITSCM strategy across EO, ensuring resilience capabilities address a broad and growing set of disruptive scenarios (e.g. cyber, ransomware, data corruption, infrastructure and third-party events), in line with group direction. Partner with business continuity functions to ensure alignment between technology recovery and business recovery requirements. Lead and coordinate Technology Services input into regulatory responses and submissions (e.g. DORA and equivalent frameworks). Prepare and present resilience updates, insights, and risk positions at executive and leadership level. Build strong relationships with senior stakeholders across Technology Services, Risk, Compliance, and Business teams. Act as the central point of coordination for resilience-related activity across EO Technology Services. Establish governance frameworks to ensure resilience standards are defined, implemented, and adhered to. Provide oversight and assurance of DR testing, resilience exercises, and recovery readiness across Technology Services. Ensure governance and assurance processes reflect the increased scope and complexity introduced by multi-scenario ITSCM requirements. Define and oversee resilience testing strategy, including disaster recovery and scenario-based exercises. Ensure testing coverage extends across all ITSCM-defined scenarios, moving beyond traditional data centre recovery to include cyber, data integrity, and third-party disruption scenarios. Identify and address gaps in resilience capability and recovery readiness. Lead oversight and engagement of resilience improvement initiatives, ensuring deliverables are aligned, tracked, and achieved. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About you Essential: Significant experience in technology resilience, disaster recovery, ITSCM, or operational resilience. Strong understanding of resilience strategy, governance, testing, and recovery planning. Experience aligning technology recovery capabilities to business continuity and operational resilience requirements. Knowledge of RTO/RPO, critical service dependency mapping, and scenario-based resilience planning. Proven ability to manage senior stakeholders and present resilience risks and insights at leadership level. Experience supporting regulatory, audit, and assurance requirements. Strong communication, coordination, and continuous improvement skills. Desirable: Experience in financial services, insurance, or another highly regulated environment. Familiarity with DORA and oth

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Additional Information

Primary Details Time Type: Full time Worker Type: Employee QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Technology Services. The successful candidate will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations. As an integral part of Technology Services, the role will take ownership of resilience strategy, integrating disaster recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services. Technology Resilience & Continuity Lead London Permanent, full time (hybrid)

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