TAC Engineer

Responsibilities

• Post-sales technical support of Arista Datacenter and Campus products and
• solutions.
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns raised during installation, operation, maintenance,
• product application, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and
• recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.
• Proficiency with TCP/IP and the traditional networking technologies required.
• Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)
• Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
• Programming/scripting proficieny in either C++, Java, Python, Perl, JavaScript, shell.
• Linux OS navigation.
• Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
• Minimum education is a BS in a technical field (CS/Networking majors preferred).
• Industry certifications preferred.
• Prior customer-facing experience preferred.

Additional Information

Who You'll Work With Arista Networks is looking for Technical Solutions engineers to join our world class TAC support team. A TAC/Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions. You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with HW, SW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction skills and communication skills.

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