Skip to main content
Back to jobs

Patient Access Manager (6 Month Contract)

External
bupa logoBupa · Kingston Upon Thames
ContractOn-siteToday
Stakeholder Management
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Lead and improve patient access services across our Reception, Contact Centre and Switchboard teams.
  • Review patient journeys, referrals and enquiries to identify opportunities to enhance service quality and efficiency.
  • Monitor performance data and implement improvements to optimise patient experience and reduce delays.
  • Streamline processes and develop clear procedures to support consistent, high-quality service delivery.
  • Work closely with operational teams and IT to enhance systems, digital platforms and patient access pathways.
  • Drive continuous improvement initiatives that support organisational growth and operational excellence.

Requirements

  • Bachelor's degree or equivalent.
  • Experience in patient services or contact centre environments (Essential)
  • A proven ability to identify opportunities for improvement and deliver service enhancements that improve efficiency and patient experience.
  • Strong understanding of patient pathways, referral management and healthcare systems.
  • Excellent communication, stakeholder management and problem-solving skills.
  • Experience working with digital platforms, system improvements or transformation projects.
  • Organised, analytical and able to manage multiple priorities in a fast-paced environment.

Benefits

At New Victoria Hospital, we want to reward our staff for the amazing job that they do.As part of the team, you will have access to a range of benefits for your work and home life.We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.Take a look at the full range of benefits on offer when working here:Annual leave entitlement of 25 days + bank holidays increasing with length of serviceIn-house training for all staffCompany pension schemeLife assuranceEmployee Referral SchemeAccess to subsidised staff restaurantInterest free travel loanPrivate healthcare (T&Cs Apply)Bicycle Loan SchemeRetailer discountsEmployee Assistance ProgrammePart of a Globally Trusted Healthcare GroupIf you require information regarding this role in an alternative format, please email: careers@bupa.comTime Type:Full time Job Area:Locations:Clinics NVHHealth insurance

Additional Information

Job Description: Patient Access Manager (6m Contract) New Victoria Hospital, Kingston upon Thames (KT2 7EG) Fixed Term Contract Hours: 37.5hrs per week (On-site) From £35,000pa (Pro Rata) We make health happen At New Victoria Hospital, we are committed to delivering exceptional healthcare experiences from the very first patient interaction. We believe that outstanding patient care starts with seamless access to our services, and we're looking for a Patient Access Manager to help shape and enhance every stage of the patient journey. This is an exciting opportunity to join our Business Development team and play a pivotal role in improving how patients access our services. Working across reception, contact centre, switchboard and digital enquiry channels, you will drive service improvements that make a real difference to patients, consultants and colleagues alike. How you'll help us make health happen As Patient Access Manager, you will lead the continuous improvement of patient access services, ensuring patients receive a responsive, efficient and high-quality experience from their first enquiry through to appointment booking and beyond. You will review patient pathways, optimise referral processes, improve operational performance and help implement digital solutions that enhance service delivery. Working closely with operational teams, the Patient Services Administration team and IT, you will champion innovation, streamline processes and support the hospital's commitment to exceptional patient care.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at bupa? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect