Head of Payments

Responsibilities

• Build and Lead the Team - You'll hire, develop, and hold your payments team to a high standard. You'll be in it with them - handling real cases alongside them, developing their judgment over time, and building a team that handles the majority of situations confidently and independently.
• Manage Banking Relationships - You'll act as the primary point of contact for our banking partners and financial institutions. You'll maintain those relationships, manage escalations when needed, and represent BullionStar professionally in any payment-related communication.
• We care far more about who you are than what's on your CV. The right person will have most or all of the following traits:
• Intelligent and aware. You read situations quickly, notice details others miss, and make sound calls under pressure. You see the full picture before you act, and you act without needing to be pushed.
• Common sense . You don't need a policy for every scenario. You use good judgment, own your decisions, and stay calm when things get complicated.
• Hands-on leader. You lead by doing, not by delegating from a distance. Your team handles more because you're in it with them - working real cases, building their judgment, raising their standard.
• Aware and creative. When the process doesn't fit the situation, you find a better way. You notice patterns others miss and you act on them.
• Enthusiastic. BullionStar isn't just a job to you. This role becomes a genuine priority in your life. You care about doing it well, every day, and it shows.
• AI-forward. You see technology as a way to work smarter. You're willing to experiment wit

Additional Information

Compensation: Up to S$10,000/month (dependent on experience) + 13th-month + up to 3 months bonus Open to local and international candidates. BullionStar is Singapore's leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide - from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions. We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We've built our reputation on trust, transparency, and doing things properly - not on marketing spend. We're looking for people who are drawn to that kind of environment - people who want ownership, not job titles, and who find energy in building something rather than maintaining something. Why This Role Exists The payments function at BullionStar sits behind every transaction we process. When it runs well, customers barely notice. When it doesn't, trust erodes fast. This role exists because we need someone who understands that - and takes it personally. This isn't a complicated function at its core. But it demands sharp judgment, consistent care, and a genuine ability to read people and situations. The right person will be firm when they need to be firm, generous when circumstances warrant it, and switched on enough to surface problems before they become serious. They won't wait to be told what to do. They'll own it.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at BULLIONSTAR PTE. LTD.? Share your experience