Hotel All-Rounder - Mercure Sydney Macquarie Park

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Additional Information

What will you be doing? Deliver service excellence, from check in to check out and everywhere in between Often be the first point of contact for guests and visitors Shifts in Food & Beverage & Front Desk Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel's facilities to making coffees and snacks from the cafe, delivering food and maintaining guest accounts Provide passionate, knowledgeable and friendly service to external and internal guests at all times Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Your Skills and experience include: Previous customer service experience, preferably in a Hotel environment Strong knowledge of computer systems including Microsoft Office and preferably in Opera The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required Strong communication skills and pride in personal presentation Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest A genuine customer service focus and a strong dedication to always making our guest's smile during their stay Valid RSA or willingness to obtain prior to commencing Flexibility to work across a 7 day roster including mornings and evenings

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