Customer Success Executive

External

Spgi · London, UK

Full-timeOn-siteToday

CRM

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About the role

Grade Level (for internal use): 09 Our Customer Success function is an established segment of the Sales team at With Intelligence, working closely alongside Account Management, New Business, Product & Support. This team is responsible for driving adoption, engaging with clients, and improving the health of accounts to deliver measurable retention and growth. As part of the Key Accounts team, you will have the opportunity to work with senior stakeholders at leading firms in the alternative asset management space. You will act as their day-to-day contact advising on how to maximize their received value from the platform, as well as proactively finding opportunities to expand their use case. The candidate should be passionate about customer engagement with excellent communication skills and appreciate how good data discipline underpins this. Engage directly with clients throughout their subscription term, building rapport and trust Build deep understanding of client workflows, priorities and success metrics, translating them into actionable success plans Provide tailored onboarding and training product demonstrations Become a key contact for any product related queries Proactively drive product adoption, using data and insights to identify trends, risks and opportunities Strategically identify, explore and push through upsell/cross-sell opportunities Report all feedback to Account Manager and in CRM systems, while collaborating with Product to inform roadmap priorities

Requirements

Strong verbal and written communication skills, able to build rapport with senior and technical stakeholders
Ability to manage complex accounts with multiple use cases while maintaining attention to detail
Confident presenting to groups and facilitating training sessions (both in-person and virtual)
Data-driven approach, confident manipulating multiple sources of usage data to inform strategy
Commercially minded with the ability to understand client needs and link them to product solutions
Experience in Financial services/Asset Management is a plus but not required
About S&P Global Market Intelligence
For more information, visit www.spglobal.com/marketintelligence .
What's In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
Our Values:
Integrity, Discovery, Partnership

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesGlobal Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, exHealth insuranceVision insuranceFlexible schedule

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