Customer Success Representative - French & Dutch speaking

About the role

You will bridge the gap between technical execution and business impact by taking end-to-end ownership of customer interactions for our scaling Belgium market. This mission-oriented role gives you direct exposure to our operational workflows, where your daily engagement directly influences customer retention and financial system improvements.

Responsibilities

• Manage inbound inquiries with rapid response across phone, chat, and email channels, focusing on quick resolution to meet our "Time to Offer" and "First Contact Resolution" targets.
• Drive pipeline triaging and application support by sorting and tagging new inbound requests, while guiding borrowers smoothly through our "one-click" digital onboarding journey.
• Execute the collections function by proactively reaching out to customers via phone, WhatsApp, and email to assist with pre-collection efforts and find solutions for outstanding invoices.

Requirements

• We are seeking a structured professional who thrives in a collaborative, fast-paced fintech environment and easily drives alignment across internal teams. You have an analytical mindset, a strong attention to detail, and a proactive drive to constantly improve operational frameworks.
• A few years of experience in a customer-facing or support role, preferably handling phone and email inquiries.
• Professional fluency in both oral and written French, Dutch and English.
• Previous experience working within fintech, banking, or a high-growth scale-up environment is highly advantageous.
• Basic understanding of financial products or credit processes is a plus.
• Why Qred?
• One Last Thing
• Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
• #LI-Hybrid #LI-Remote #LI-Onsite

Additional Information

At Qred, we're building the world's best bank for small businesses. Since launching 11 years ago, we've grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we're now looking for a Customer Success Representative for the next phase of growth.

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