R2R Process Lead

Responsibilities

• analyzing and redesigning R2R processes in line with market best practices;
• delivering measurable improvements in efficiency, quality, controls, and KPIs;
• identifying, assessing, and prioritizing automation and AI use cases across processes (RPA, AI, agents);
• supporting time and motion measurement;
• collecting and analyzing feedback about R2R processes - both from MGS and local Miele organizations;
• performing Root Cause Analysis for identified issues and proposing actions;
• being a part of execution of proposed changes and improvements;
• supporting scope harmonization (alignment to Target Model).
• Our requirements:
• several years of proven experience in R2R operations (Process Subject Matter Expert);
• understanding of core end-to-end processes R2R and supporting systems;
• fluency in written and spoken English;
• proven experience in process improvement and identification of automation use cases;
• proven ability to lead operational projects and deliver measurable results;
• hands-on interest and practical exposure to automation and AI (RPA, AI tools, agents);
• ability to challenge the status quo and drive cross-functional change;
• ability to work independently and maintain high standards of work;
• ability to convey complex information in a clear and simple way.

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