Customer Service Officer

About the role

Envista is a global leader in the dental industry, uniting more than 30 trusted brands-including DEXIS, Kerr, Nobel Biocare, and Ormco-under one mission: partnering with dental professionals to improve patients' lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care-today and for the future. Learn more at http://envistaco.com . Customer Service Officer - Thailand We are looking for a proactive and detail-oriented Customer Service Officer to join our Thailand team. Reporting to the Customer Service Manager, you will play a key role in ensuring smooth order execution, delivering excellent customer service, and supporting a lean, efficient operation across Sales, Supply Chain, and Logistics.

Responsibilities

• Manage end-to-end order processing and billing with high accuracy and timeliness
• Coordinate closely with 4PL partners, Sales, and internal teams to ensure seamless order fulfilment
• Track orders and proactively resolve delivery or transactional issues
• Manage product loan transactions, including tracking, reconciliation, and system updates
• Maintain data accuracy and support reporting and audit requirements
• Job Requirements:

Requirements

• Manage end-to-end order processing and billing with high accuracy and timeliness
• Coordinate closely with 4PL partners, Sales, and internal teams to ensure seamless order fulfillment
• Track orders and proactively resolve delivery or transactional issues
• Manage product loan transactions, including tracking, reconciliation, and system updates
• Maintain data accuracy and support reporting and audit requirements
• Operating Company:
• Ormco

Benefits

Additional Information

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