Implementation Specialist

Responsibilities

• Manage cross-functional activities that support low/mid-level scale implementations; deliver programs accurately, and within agreed-upon timelines.
• Serve as single point of contact for all change orders, escalations on existing client program base.
• Execute effective implementation methodology and customize project plans based on internal processes, configuration requirements, and client needs.
• Coordinate project deliverables among internal teams ensuring adherence to defined service level agreements.
• Maintain accurate project status to achieve deliverables and keep task owners apprised on next steps.
• Escalate barriers to project success, partnering closely with Client Support[A(1] and Leadership to action and resolve issues quickly.
• Configure and test internal systems to verify all program requirements have been fulfilled.
• Adhere to all Risk and Compliance policies and procedures.

Requirements

• Bachelor's degree
• 2+ years of experience in a client-facing onboarding role using proven implementation or project management methodologies.
• Preferred experience in implementing and managing projects across multiple platforms
• Excellent business writing and communication skills
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint
• Familiarity with the payment industry ecosystem preferred but not required

Benefits

Additional Information

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: The Implementation Specialist is responsible for the execution of high-quality and timely client projects. The Implementation Specialist will bring all projects assigned through the lifecycle with a focus on speed, quality, and client satisfaction at the helm and will have a comprehensive understanding of Onbe's product suite and a passion for setting clients up for success. This role will collaborate across departments to drive process improvement and best practices that position Onbe as a leader in the industry. This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

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