Customer Service Representative

About the role

The Strategic Partner Services & Solutions Customer Care Representative (CCR) is responsible for providing solution-oriented support related to all areas of customer service. The CCR will also assist with master data of customers and contract pricing analysis for our key strategic customers. The position includes, but is not limited to, managing customer orders and requests, managing customer and pricing setup requirements, performing account and contract analysis, and data auditing. The Strategic Partner Services & Solutions CCR will support the Strategic Solutions Manager to drive standardization, sustainability, and quality services & solutions. The Strategic Partner Services & Solutions CCR will also support Lean OpEx initiatives and will work to recognize and create process improvements to drive efficiency, effectiveness, accuracy, and quality. Bachelor's preferred, but at least a high school diploma with comparable experience. Customer Service experience required. Experience in the following data domains preferred: product, customer, pricing, rebates & tracings, and Salesforce.com. Strong analytical and problem solving ability. Excellent oral and written communication skills. Excellent interpersonal, team oriented skills. Ability to synthesize complex issues and present resolution to all levels of management. Knowledge in Microsoft Office Access and Excel, Sequel Viewpoint, Tableau, or other data mining and analytics tools preferred. Ability to work in matrix environment. Experience with sequel queries and tableau is a plus. All your information will be kept confidential according to EEO guidelines. IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!

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Company Intel

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