FCS Sales Administrator

Requirements

• Associate degree in business administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
• Proficient with ERP SAP system
• Proficient in Microsoft Office and Microsoft Excel
• Experienced with Customer relationship Management software (CRM)
• Quality and customer service driven to consistently satisfy internal and external customers
• Organized and detail oriented
• Self-motivated, proactive, and resourceful
• Positive, professional attitude
• Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
• Reacts quickly and adapts to changes in priorities, circumstances, and direction
• Self-starter and work under limited supervision in a fast-paced team environment
• Must be able to use critical thinking and problem solving to resolve customer issues
• Exceptional written and verbal communication skills
• Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Dexterity and accuracy as needed to operate equipment
• Work schedule:
• Monday-Friday 8-5pm
• Hybrid Schedule Available (remote days based on department schedule)

Benefits

Additional Information

Job Function: The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers. Reports to: FCS Sales Administration Manager - Americas Responsibilities and Objectives: - Work directly with the customers and the sales engineers to generate quotation for services and parts. - Customers portal management - Receiving and processing customer orders, ensuring accuracy and timeliness - Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage. - Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor - Process and send invoice to customers for services and parts - Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed - Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline - Contribute to team effort by accomplishing related results as needed - Work with internal departments to meet customer's needs. - Assist accounting with past due invoices/accounts resolution - Creation of non-conformance reports - Participate in training sessions and update order entry processes as needed. - Adheres to all safety, quality and environmental standards

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