Customer Success Manager - B2B SaaS - US Market

Requirements

• 3+ years of proven experience, whether it be in a start-up, bank, or consultancy, you are someone who loves driving change in a fast-paced environment
• Experience with processes, systematic organisation, and delivering high-quality customer service
• Experience working in a Customer Support, Call Quality, Learning & Development / Training team is a plus but not necessary
• Project management experience. Proven ability to manage a program of work from beginning to end
• Logical mindset. Making decisions and sound business judgement through strong analytical thinking and a commercial / operational mindset
• Demonstrated Data / Analytics experience; Excel proficiency
• Exceptional writing and verbal communication skills
• Willing and available to work in US time zone

Additional Information

Our mission Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them - is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support. We're changing that. Bookee is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll - everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty. So that they can focus on what they love - making people healthy and happy. Our history and background Our leadership team has worked at elite organizations and startups like JP Morgan, Shiprocket, and MagicPin; and is passionate about making physical and mental health more accessible. We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap. Website - https://www.bookeeapp.com/ LinkedIn - https://www.linkedin.com/company/bookeeapp/

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at kenko? Share your experience