Technical Writer

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Job Title: Technical Writer Location: (including hybrid): Melbourne, Australia Team: Delivery Reporting To: Head of Delivery Kaluza reimagines energy to bring net-zero within everyone's reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 2-3 days a week to foster connection and accelerate progress. Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We're well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required. Where in the world of Kaluza will I be working? You'll be working across both Product and Technology, within our Delivery and Portfolio function as a technical writer, supporting: Kaluza's Product community: A group of Product Managers and Leaders focused on translating complex needs into simple and innovative solutions that solve real customer and business problems. Kaluza's Technology community: A large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness by ensuring best practices across the board of the community. What will I be doing? We are seeking a highly motivated Technical Writer to help our product teams, engineers, and internal stakeholders effectively build, support, and scale our innovative platform. You will shape complex ideas, processes, and technology into simple, accurate, and effective documentation that empowers our clients and users - combining strategic content design with hands-on, docs-as-code delivery through an AI-augmented documentation pipeline. The tech writing team acts as both Site Editors and Admins, owning the tools and templates that empower SMEs and running rigorous human-in-the-loop reviews of every draft before it ships. You'll be a critical link in building a 'documentation-led' mindset across Kaluza, raising the visibility and impact of the technical writing practice. Specifically, you will support and drive in the following areas: AI-Augmented Documentation Pipeline & Template Ownership AI Agent Management: Maintain and improve our doc-creation AI agents (e.g. Gemini, Claude) alongside the existing tech writing team and SME contributors. Template & Prompt Governance: Maintain and refine the templates, style guides, and instructional prompts that feed the AI models, ensuring outputs meet client needs. Information Architecture: Support a sophisticated IA that balances global product standards with localised client needs, using Markdoc notations and YAML configuration to surface region- and client-specific content views. End-to-End Workflow Management: Manage the full documentation lifecycle via Git and a dedicated Jira board, coordinating with SME contributors from initial request through to publication. Release Support: Work to tight deadlines alongside SMEs to review and publish technical pages, product specifications, and release notes on time. Human-in-the-Loop Editorial Review Technical Copy Editing: Review AI-generated google doc drafts to ensure tone, accuracy, readability, and consistency with Kaluza's formatting standards, collaborating with SMEs to produce polished, client-facing content. Terminology Enforcement: Replace internal terms with external-facing equivalents and gate 'under the hood' detail from client-facing copy. Conversion & Publishing: Use the Markdoc converter agent to transform finalised drafts into Markdoc and publish via Redocly - including manual editing and adding Markdoc annotations where needed. Audience Pitch: Calibrate each document to its audience - from non-technical BAs and managers, through to engineers consuming API schemas. SME Collaboration: Build strong relationships with product squads and engineering teams to gather information and translate complex concepts into clear, concise content. Site Administration, Standards & Continuous Improvement Redocly Site Configuration: Edit YAML configuration files to maintain sidebar and navbar menus, search facets, and other site elements. Access Control: Manage Role-Based Access C

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