Senior Airfreight Customer Service / SOE (Sales Operations Executive)

Responsibilities

• Act as the main point of contact for key customers on airfreight inquiries
• Handle end-to-end quotation (RFQ, ad-hoc, project shipments) with competitive pricing strategy
• Liaise with airlines, co-loaders, and vendors to secure best rates and space
• Follow up on quotations and drive conversion to confirmed bookings
• Provide market insights (rates, capacity, peak season trends) to customers and internal team
• Coordinate with operations, warehouse, and accounts for smooth execution
• Support and work closely with Sales / SOE team on business development and account management
• Monitor shipment progress and proactively manage exceptions
• Maintain accurate records in system (e.g., Shipthis )
• Mentor junior team members when required

Requirements

• 5-10 years experience in airfreight / freight forwarding
• Strong knowledge of airfreight operations, pricing, and airline coordination
• Proven experience in quotation handling and customer servicing
• Familiar with Singapore Customs permits (XO, OD, etc.) is an advantage
• Ability to work independently and handle key accounts
• Strong communication, negotiation, and problem-solving skills
• Proficient in MS Office and logistics systems
• Preferred Profile
• Experience handling key accounts / freehand customers
• Strong network with airlines / co-loaders is a plus
• Commercial mindset with focus on profitability and conversion
• Leadership potential to step into SOE role
• Working hours:
• Mon to Fri 9am-6pm
• Sat 9am - 1pm ( alternate sat after probation )

Additional Information

Job Summary We are seeking an experienced and driven Senior Airfreight Customer Service Executive with 5-10 years of freight forwarding experience to handle key customer accounts, manage quotations, and support sales operations. The ideal candidate should be capable of independently managing customer requirements, driving quotation strategies, and eventually taking on a full SOE role.

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