Bilingual Paralegal

Requirements

• Paralegal diploma or equivalent legal training.
• Five (5) to seven (7) years of relevant experience in a legal, regulatory, or compliance environment (preferred).
• Experience in a highly regulated industry (financial services, credit reporting, privacy) is an asset.
• Bilingual in both English and French (written and spoken).
• Strong proficiency in Microsoft Office Suite (especially Excel and PowerPoint).
• Strong organizational skills with the ability to manage multiple files and deadlines simultaneously.
• Strong attention to detail and ability to work in a fast-paced, regulated environment.
• Effective communication and collaboration skills.
• High level of integrity and professionalism in handling privileged and sensitive information.
• Strong ethical judgment and discretion.
• Impact You'll Make:
• Legal File & Documentation Management
• Maintain and update legal and regulatory records within HighQ (our legal file repository), ensuring information is accurate, complete, and promptly reflected based on incoming consumer complaints, regulatory correspondence, and case developments.
• Prepare and organize List Case Activities (LCA) worksheets, summaries, evidence, and supporting documentation, ensuring materials are complete, clearly structured, and retained in accordance with established processes.
• Manage and maintain Legal shared drives, applying consistent naming conventions, version control practices, and appropriate safeguards to ensure organization, accessibility, and confidentiality of sensitive information.
• Complaint & Regulatory Support
• Coordinate intake and documentation for new complaints by partnering with Complaint Management to gather case summaries, LCAs, and supporting materials, ensuring files are complete and organized for Legal Counsel review.
• Support the handling of escalated and regulatory complaints by preparing case files, tracking key milestones and timelines, and assisting with coordination activities to enable timely review and resolution.
• Coordinate the preparation and issuance of consumer response letters by compiling required inputs, supporting draft development, and facilitating alignment with Complaint Management and Legal Counsel to ensure accuracy and consistency.
• Participate in Complaint Management meetings and support coordination between Legal and operational teams by sharing relevant updates, capturing key actions, and facilitating follow-ups as required.
• Deadline, Calendar & Workflow Management
• Track and maintain hearings, mediations, regulatory deadlines, limitation periods, and key milestones, ensuring all information is accurately reflected and regularly updated in the legal calendar.
• and documentation requirements and proactively highlight items requiring attention to support timely regulatory responses.
• Support Legal Counsel in managing multiple priorities by maintaining organized tracking tools, coordinating updates, and assisting with prioritization of time-sensitive activities in a fast-paced regulatory environment.
• Knowledge Management & Process Improvement
• Support the development and maintenance of the Legal Knowledge Center by organizing templates, playbooks, regulatory guidan

Additional Information

TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things. Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

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