Operations Squad Lead

About the role

*This is a 12-month fixed-term contract opportunity This is an opportunity to help shape how SEEK Pass builds, operationalises and scales trusted products. As an Assistant Operations Manager (Ops Squad Lead), you'll play a key role in the squad's cross-functional leadership team alongside Product and Engineering, focused on shaping the direction, defining priorities priorities and turning ambitious ideas into scalable customer outcomes. The role combines operational expertise, strategic thinking and delivery leadership to help translate customer and operational insights into initiatives that improve usability, efficiency and quality. You'll join a small, agile squad, offering broad ownership across the product and operational lifecycle, from problem discovery and solution design through to delivery, rollout and adoption. Collaboration sits at the centre of the role, with close partnership across Product, Engineering, Analytics, Data Science, Design and Core Operations to ensure solutions are both innovative and operationally effective This is an opportunity to do meaningful work with visible impact. If you enjoy solving important problems in a fast moving, collaborative environment, and are motivated by improving outcomes for our customers and the business, this role offers real scope to make a lasting difference. Why this role? 🎯 Strategic impact Define and communicate a bold squad ambition, roadmap and initiatives aligned to the SEEK Pass strategy 🌏 APAC reach Create products and operational experiences that work across markets, balancing local nuance with scalable design 🚀 AI-enabled innovation Shape how AI, data and emerging technologies enhance the SEEK Pass experience in ways that are responsible, human-centred and outcome-driven

Responsibilities

• Collaborate with Product and Engineering co-leads to define and communicate the squad's vision, roadmap and OKRs, ensuring clear alignment to subdomain and SEEK Pass priorities
• Bring an operational lens to decisions, surfacing risks, dependencies and trade-offs early
• Use data, operational insight and user feedback to identify opportunities, diagnose issues and inform prioritisation
• Drive innovation in your space, pushing the boundaries by exploring new trends, technologies and methodologies to keep the SEEK Pass experience at the forefront of the industry
• Define operational and product requirements and facilitate collaboration sessions to design practical, purpose-built solutions that enhance our verification and customer experiences
• Oversee the smooth operationalisation of new product features, including planning, forecasting and monitoring operational impact, and coordinating collateral and stakeholder communications
• Build and maintain strong internal customer and stakeholder relationships to enable effective delivery at pace
• Work closely with Core Operations to ensure changes are operationally ready, well-supported and effective for both internal and external users
• Contribute to a high-performing, inclusive squad culture and continuously improve how the team works
• The Team
• This role reports to the sub-domain Operations leader. While you have no direct reports, you will work closely with engineers, UX designers, operational team members as well as product teams.

Requirements

• Experience as a lead within a team, with a track record of influencing and collaborating effectively across multiple functions and stakeholder groups
• Strong data-driven mindset, with experience defining and monitoring key operational metrics, interpreting trends and using insights to drive continuous improvement
• High level of comfort with ambiguity and working in an agile, test-and-learn environment, ideally in a tech, product or start-up/scale-up context
• Good high-level understanding of, or strong desire to learn, key technology concepts and how digital products are designed, built and operated in cross-functional teams
• Exceptional judgement, prioritisation and decision-making skills, with the ability to focus on the critical few things that move the needle for customers and the business
• Relevant university degree would be advantageous
• Fixed Term Perks
• At SEEK we offer:
• Support of flexible working, including a mix of office and work from home days depending on your role.
• SEEKer Support, a confidential service that offers employ

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