Principal Product Designer, Rich Media Experience

About the role

The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design organization. We're a tight-knit, multidisciplinary group spanning product design, content design, experience research, design systems, and design operations, focused on building useful, usable, and innovative experiences across web, mobile, and internal platforms. Within ZxD, the Rich Media Experiences (RMX) team turns cutting-edge AI, computer vision, and 3D media into intuitive, high-quality consumer experiences. RMX owns a portfolio of immersive products - including immersive walk-throughs, SkyTour, Interactive Media Experience (IMX), and Visual Search - that differentiate Zillow through next-generation touring and media experiences. As a Principal Product Designer, Rich Media Experience, you will own the end-to-end design for key 3D and rich media experiences in our portfolio, from early exploration to polished, production-ready delivery. You will operate at the frontier of design and technology at Zillow - exploring new interaction paradigms in 3D, interactive media, and adaptive system-driven experiences, then translating those explorations into scalable, consumer-ready products. This is a highly cross-functional, prototype-heavy role that requires tight collaboration with Product, Engineering, and Science to bridge model capabilities and UX, influence science direction, and deliver immersive experiences quickly and effectively. In the first 6-12 months, you'll be expected to own and evolve 1-2 key 3D experience areas (for example UWT or immersive touring), raise design quality across the rich media portfolio, and reduce ambiguity in how complex, AI-driven media experiences are presented to customers.

Responsibilities

• Partner closely with Product, Engineering, and Science to shape how evolving models show up in the UX, influence technical direction through design, and balance exploration with delivery speed.
• Translate complex AI and computer-vision capabilities into simple, intuitive, and delightful consumer flows that build trust and confidence in Zillow's media experiences.
• Own a portfolio of 3D experiences - defining cohesive interaction models, information architecture, and UI patterns that scale across UWT, SkyTour, IMX, Visual Search, and future products across web, iOS, Android, and immersive/spatial platforms.
• Prototype quickly in ambiguous spaces, exploring new mediums and interaction paradigms (e.g., 3D, AR/VR, spatial navigation) to test what's possible and de-risk big bets before full investment.
• Lead design activities such as problem framing, storytelling, journey mapping, prototyping (low- to high-fidelity), and user testing for immersive and media-rich experiences.
• Architect service design and information architecture that power automation- and model-driven experiences, including human-in-the-loop workflows like media annotation and verification.
• Present and socialize your work clearly with cross-functional partners and senior leaders, driving alignment around vision, tradeoffs, and launch plans.
• Mentor and uplevel other designers, sharing best practices in immersive design, interaction patterns, and collaborative ways of working with Science and Engineering.

Requirements

• You'll thrive in this role if:
• You love operating in ambiguity and are energized by 0→1 and emerging-tech products, particularly where the underlying models and capabilities are still evolving.
• You can think in spatial and immersive systems, not just flat screens - understanding how 3D, navigation, and media states come together to form an intuitive experience.
• You are comfortable working at the intersection of design + science, influencing model behavior through UX decisions and designing for imperfect

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