Director Of Revenue (m)

Benefits

Additional Information

Customer relations - Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel - Handles guest comments and complaints, ensuring follow-up - Develops strong relationships with guests with the aim of gaining their loyalty - Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome Professional techniques / Production - Steers and promotes all the F&B points of sale - Ensures that all information is duly passed on to the applicable departments - Organises and supervises the preparation of points of sale according to activity forecasts and product information - Ensures the brand's reference standards are properly applied - Ensures that sales materials are of good quality and ensures that pricing is in line with strategy - In conjunction with the Head Chef, prepares the menus, organises purchases and updates the cooking instructions - Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef - Is responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up technical maintenance. - Assures hotel management cover early mornings, evenings, weekends and on bank holidays - Attends meetings for Heads of Department - Passes on the management team's decisions - Knows how all the hotel's departments operate and is able to replace another Head of Department in case of absence - May occasionally be asked to replace the General Manager Team management and cross-departmental responsibilities - Evolves working methods in line with brand philosophy - Develops team spirit and motivation by creating a good working atmosphere - Supervises recruitments in conjunction with the Points of Sale Managers - Organises the welcome of new employees - Carries out annual performance appraisals on managers under his/her responsibility, sets targets and ensures that appraisals are conducted for employees - Prepares the training plans in conjunction with the managers under his/her responsibility - Ensures that work schedules are consistent with activity forecasts for the hotel - Leads working and information meetings and team discussions - Involves and motivates the managers and employees under his/her responsibility to meet the department's quantative targets - Ensures compliance with labour legislation in the F&B department - Trains and motivates the team to use the sales pitches and ensures they are put into practice Commercial / Sales - Establishes excellent relations with guests - Prepares the commercial action plan for the department and ensures its implementation - Sets daily sales targets to be met by the team - Is familiar with all the hotel's services and informs guests about them to encourage use - Analyses guests' comments and implements any corrective actions as required - Launches and deploys marketing initiatives in the local area in order to increase revenue - Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers - Is actively involved in the local area to keep up-to-date with specific issues and needs - Keeps close track of what the competition is doing - Uses creativity and innovation to facilitate commercial operations Management and administration - Draws up the annual budget for the department and implements any corrective actions required - Ensures that the management results for the department are in line with the hotel's targets - Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines - Adapts department organisation as required and manages headcount for optimum "prime cost" - Draws up, implements and ensures that internal checks are carried out - Supervises F&B purchasing and manages stocks - Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand - Checks inventories that have been carried out - Ensures that food and beverage costs comply with requirements defined by the hotel and the brand - Takes part in "Debtor" meetings and implements actions to recover debt Hygiene / Personal safety / Environment - Ensures that restaurant areas are kept clean - Ensures that the equipment and cultural assets of the department remain in good condition and working order - Sets up an action plan based on the hygiene analysis results and tracks implementation - Applies the hotel's security regulations (in case of fire etc) and ensures they are respected - Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and ensures they are fulfilled - Is responsible for the security of people and property in the area under his/her remit

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