Membership Services Team Lead- Days

Requirements

• Previous Team Leader or Manager experience in a contact centre environment is strongly preferred.
• Passion for leading, coaching, and developing others.
• Excellent written and verbal communication skills.
• Positive attitude and high-energy performer with a solutions-oriented mindset.
• Ability to thrive in a dynamic, fast-paced startup environment.
• Ability to leverage multiple applications, systems, and tools effectively.
• Strong planning and organisational skills, with the ability to work under pressure, remain calm, communicate clearly, and prioritise workload to meet deadlines.
• Proven track record of analysing information, troubleshooting issues, and resolving problems effectively.
• Demonstrated ability to lead by example, acting as a role model for time, attendance, professionalism, and overall team standards.
• Strong commitment to maintaining confidentiality and handling sensitive information with discretion and integrity.
• Must be eligible to live and work in Ireland.
• Must be available to work at our Limerick office in line with the Hybrid Model.
• Flexibility to work shifts across a Monday-Sunday daytime schedule between 7:00 am and 10:00 pm.

Additional Information

At WHOOP, we're on a mission to unlock human performance. We empower our members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Team Lead for our day team, someone with a passion for leadership who will support and inspire our Membership Services Representatives (MSRs) as well as support the wider leadership team. Our Membership Services team is a group of professionals who love supporting communities and thrive on uncovering root causes to solve member challenges. In this leadership role, you will support teams in both Ireland and the U.S. who handle a variety of support needs, including app-related issues, hardware troubleshooting for the WHOOP strap, analytical questions about user data, and membership or billing inquiries. We're looking for a highly motivated individual who is passionate about delivering an exceptional member experience and coaching others to do the same. A strong aptitude for leading, developing, and driving a team toward success is essential. Reporting to the Manager, Operations, you will provide hands-on leadership and supervision within the Operations team, ensuring your team consistently meets and exceeds service delivery targets while delivering first-class support to our members. This is a Hybrid role based in our Limerick office in Ireland. You may work remotely one day per week, with the remainder of your schedule spent onsite.

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