Training and Documentation Lead, Daimler Coaches North America

Benefits

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Inside the Role The Training and Documentation Manager is responsible for all training and technical documentation topics within Daimler Coaches North America (DCNA). You will develop and execute technical, system and driver trainings using all currently known methods like, digital trainings; teams/zoom trainings and face to face trainings. Develop and implementation of a digital platform for technical documentation, which will be available for our service partner and customers. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $95,000.00 - $121,000.00 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA As the Training & Documentation Lead, you will design, develop, and deliver high-impact technical training and documentation solutions that enable our service partners and customers to successfully support Daimler Coaches products. Training Strategy & Development Develop and deliver technical training programs in collaboration with Daimler Bus and DTNA HQ teams Design and facilitate instructor-led (in-person) and digital/online training experiences Create engaging training videos, animations, and e-learning modules Content & Documentation Management Develop, maintain, and continuously improve technical training materials and documentation Ensure alignment with aftermarket systems (repair manuals, parts catalogs, and service tools) Translate complex technical information into clear, user-friendly content Program Leadership Plan and execute training programs for service partners and customers across multiple regions Develop and implement a "Train-the-Trainer" program to scale knowledge across the network Design and deliver driver-facing training concepts to enhance product use and safety Digital & Systems Enablement Lead the development and implementation of a digital platform for technical documentation Establish systems and processes for distributing technical bulletins, updates, and service information Drive adoption of modern learning technologies and mobile training solutions Knowledge You Should Bring Bachelor's degree and 5-7 years of relevant experience in training, learning and development, or instructional design, is required Strong training, teaching, and facilitation experience across diverse audiences Expertise in e-learning, digital training tools, and mobile learning platforms Solid understanding of aftermarket/service systems (repair manuals, parts catalogs, diagnostics) Strong IT proficiency and ability to manage digital content platforms Excellent communication, collaboration, and stakeholder engagement skills Proven ability to translate technical concepts into practical, easy-to-understand materials High level of organization, attention to detail, and ownership An attached resume is required Exceptional Candidates Might Have Automotive experience, especially working with service or field technicians Degrees or certifications in instructional design, or formal technical training design. #LI-RR1 #LI-Hybrid Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

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