Scheduler (Operations/Planning)

Responsibilities

• Take ownership of creating, managing, and continuously improving schedules across the service
• Ensure efficient allocation of Care Professionals to meet client needs
• Proactively manage changes, cancellations, and service demands
• Plan ahead to anticipate capacity gaps and work with recruitment to address them
• Maintain continuity and consistency of care wherever possible
• Monitor scheduling performance, analyse operational data and identify opportunities for continuous improvement
• Use operational data and reporting to support effective decision making and future planning
• Act as a central point of coordination between teams
• Support the business in balancing client demand with staff availability
• Maintain accurate and up-to-date records within the scheduling system
• Contribute to improving processes as the business continues to grow

Requirements

• Experience managing complex schedules in a fast-paced environment such as care, logistics, transport, workforce planning, or operations
• Strong organisational and prioritisation skills
• Strong analytical skills with the ability to use information and data to solve problems and support decision making
• Confidence in making decisions, taking ownership and balancing competing priorities
• Excellent communication skills
• A proactive, problem-solving mindset
• High attention to detail
• Ability to remain calm and effective under pressure
• Comfortable working with systems, data, and scheduling software
• Alternative roles with similar transferable skills may include: Workforce Planner / Resource Planner / Care Coordinator / Logistics Coordinator / Operations
• Why This Role Is Different
• You're not just managing schedules - you're helping to:
• Deliver consistent, high-quality care
• Support Care Professionals
• Maintain strong client relationships
• Help drive continuous improvement across our scheduling operation
• Shape how a growing service operates
• This is a role where your work makes a real difference in your local community and where you'll have genuine ownership and the opportunity to influence how our service continues to develop.
• Apply Now
• If you're an experienced Scheduler, Resource Planner, Workforce Planner, Logistics Coordinator, or Operations Planner (or similar) looking for a role with ownership and purpose - we'd love to hear from you.

Benefits

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Company Intel

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