Panel Support Specialist with English
External
Nielseniq · Sofia, BulgariaFull-timeOn-site1w ago
ComplianceExcel
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Responsibilities
- Serve as the primary point of contact for panelists and respondents by managing and responding to inquiries through the Zendesk platform
- Provide guidance and support to panel participants, including assistance with survey participation, technical issues, and general inquiries related to market research studies
- Maintain and update panelist information in the Atlas panel management system, ensuring data accuracy and integrity
- Monitor and escalate operational or technical issues that may impact the quality or continuity of research activities
- Communicate effectively with both panelists and internal stakeholders, ensuring a high standard of customer service
- Collaborate closely with Project Management and Client Solutions teams across markets to support and optimize panel-related activities
- Manage and process personal data deletion requests in compliance with data protection regulations, coordinating with relevant internal teams
- Oversee the progress and quality of fieldwork activities, proactively taking corrective actions where necessary (e.g. quota adjustments, timeline alignment, requirement updates)
- Ensure all tasks are completed accurately, efficiently, and within agreed timelines, demonstrating a strong sense of ownership and autonomy
- Support additional operational tasks and projects as required, based on team and organizational needs
- Required Skills and Competencies
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Excellent command of the English language, both written and spoken
- Strong quality orientation with high attention to detail
- Customer-focused mindset with a commitment to service excellence
- Effective problem-solving and analytical skills
- Strong interpersonal and communication abilities
- Ability to work collaboratively in a team environment
- Proactive approach with a continuous improvement mindset
- Strong organizational skills with the ability to manage time effectively and meet deadlines
- Ability to prioritize tasks in a dynamic work environment
Benefits
Food vouchers € 62Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical productsLife InsuranceMultisport card (self-funded by the employee)A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.Additional paid leave of 3 days in case of no overdue leave days from previous yearFree access to LinkedIn Learning platformIn addition:Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!Stable employment in a dynamic and international environment with an established position on the market.Volunteer time off (Global Volunteer Day)Free Employee Assistance Program (EAP) - confidential counselling for emotional well-beingOffice located close to the city center, easily accessible by public transportationFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQFlexible schedule
Additional Information
Purpose of the role: The role is responsible for supporting and maintaining the online panel environment, ensuring high-quality execution of daily operations. This includes providing assistance to panel participants, managing platform-related activities, and contributing to the effective and efficient delivery of market research processes.
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