Account Handler

About the role

At Unity Insurance, part of the Scouts movement, we're proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We're a small, supportive team with a big heart, and we're looking for an experienced Account Handler to join us. If you're passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we'd love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What you'll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we're looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You'll be supporting the amazing organisations that help young people gain skills for life - and you'll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter

Benefits

Additional Information

Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £28,818.90 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at The Scouts Association? Share your experience