Customer Service Agent - Tampa International Airport

About the role

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, and efficient service throughout all aspects of the rental car process. In this role, employees will have the opportunity to gain experience across multiple functions, including serving as a greeter, return agent, or exit booth agent. Responsibilities include greeting customers, fulfilling club member needs in a friendly and efficient environment as it relates to the Emerald Aisle rental process, and assisting members with appropriate vehicle selection based on program guidelines. This role also ensures a welcoming, efficient environment for all customers and supports quick, seamless transactions. Multiple positions available!

Responsibilities

• We are hiring now for immediate openings. Responsibilities include:
• Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
• Provides all customers with undivided attention while assisting them
• Prepares all rental and return documents accurately and completely
• Offers all customers assistance with directions, maps, local area information and appropriate service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return
• Prepares the Rental Agreement Folder with all required information
• Answers the telephone in a friendly, helpful and prompt manner
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned
• Equal Opportunity Employer/Disability/Veterans

Requirements

• High School Diploma or G.E.D. required
• Must be at least 18 years old
• Must have a minimum of 1 year prior customer service, retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shifts/schedule: Thursday- Monday | 3:00 PM-11:30 PM (Return Agent & Greeter)
• Thursday- Monday | 5:00 PM- 1:30 AM (Exit Booth Agent)

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