AMS - After Market Specialist

Responsibilities

• Support business development activities in the aftermarket and non-key account segment by identifying and nurturing opportunities from various sources, including calls, emails, installed base activities, and marketing-generated leads.
• Engage customers through digital channels such as telephone and email to understand customer requirements and coordinate opportunity progression through channel partners within defined timelines.
• Promote awareness and application understanding of reagents, spares, and smaller equipment by working closely with customers and channel partners.
• Respond promptly to customer queries regarding AMS products and solutions.
• Work closely with channel partners to support opportunity follow-up, commercial coordination, and transaction execution through the appropriate channel partner network.
• Collaborate with the AMS Manager to support business development initiatives and monthly business objectives related to bookings, shipments, and opportunity conversion.
• Execute tele-calling and customer engagement initiatives to identify and qualify opportunities for spares, reagents, and smaller equipment in the assigned market.
• Use SFDC effectively to manage the business funnel, maintain customer and opportunity data, and support reporting and analytics.
• Monitor market trends, customer activity, and competitor developments to identify potential areas for business expansion and customer engagement.
• Drive daily management and visual management rhythms around funnel, bookings, shipments, and other relevant operational metrics.
• Maintain and manage the opportunity funnel in SFDC for the assigned territory.
• Performance Focus
• Monthly business booking support targets
• Monthly shipment coordination targets
• Funnel conversion and opportunity management
• CRM discipline and opportunity pipeline visibility
• Preferred Qualifications / Requirements
• Experience in water quality monitoring applications, especially related to industrial process monitoring, laboratory analysis, environmental monitoring, and regulatory compliance monitoring instruments.
• Familiarity with parameters and applications related to wastewater, drinking water, process water, environmental regulations, and industrial compliance monitoring.
• Bachelor's degree in Chemistry, Chemical Engineering, or a related field.
• 6-8 years of experience in water quality monitoring instruments, reagents, and spares business development, customer engagement, telesales, inside sales support, aftermarket coordination, or related commercial support roles.
• Strong communication and customer engagement skills, especially through telephone and email interactions.
• Ability to coordinate quotations, opportunity follow-up, shipment coordination, and related support acti

Benefits

Additional Information

Imagine yourself... Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us Hach >

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