Vice President, Strategic Initiatives

About the role

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Responsibilities

• Serve as the senior operational lead and accountable executive for major launches, complex onboardings, client recoveries, and strategic initiatives
• Diagnose operational gaps, financial issues, reporting needs, and client requirements via data analysis and field engagement
• Lead the cross-functional team (Product, Finance, Commercial, Central Ops, Analytics, Legal) required to effectively tackle each initiative
• Partner with Product/Tech to identify operational requirements, solve for readiness gaps, and ensure successful deployments
• Translate complex situations into clear project plans with milestones, owners, dependencies, and executive decisions required
• Develop the right communication cadences, escalation paths, and accountability structures for each initiative
• Leverage AI/workflow tools to improve org-wide visibility, streamline reporting, and proactively identify risks
• Dive in tactically and get hands-on in the field when required to drive results
• Serve as the operational voice and field advocate in executive discussions and decision making

Requirements

• 12+ years of progressive parking operations leadership experience, or equivalent relevant experience
• Proven track record leading complex ops initiatives, large-scale onboardings, and client recoveries in a multi-site parking portfolio
• Deep expertise in parking field operations, asset management, revenue control, reporting, and deployment readiness
• Ability to quickly assess a situation, identify the real issues, and formulate an effective action plan
• Strong data orientation and experience diagnosing operational issues via reporting and analytics
• Skilled at aligning cross-functional stakeholders (Product, Finance, Commercial, Tech, Legal) to drive decisions
• Expertise implementing AI/workflow tools to improve project visibility, streamline workflows, and proactively identify risks
• High accountability mindset with a bias for action and ownership of outcomes
• While not required, these are a plus:
• Parking leadership experience at the Regional Manager level or above

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