Commercial Services Specialist II

About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply u

Responsibilities

• Commercial Client Support
• Serve as primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions.
• Coordinate vehicle assignments, sale scheduling, and special instructions based on client requirements.
• Maintain positive client relationships through timely communication, issue resolution, and proactive service.
• Vehicle Processing & Documentation
• Verify and process all required vehicle documentation including titles, condition reports, invoices, repossession packets, and floorplan information.
• Ensure accuracy of vehicle data in auction systems (e.g., VIN, mileage, announcements, disclosures).
• Track title status, communicate delays, and coordinate with internal Title Department to resolve issues.
• Sale Day Operations
• Prepare commercial sale lists, vehicle run order, and lane assignments.
• Support Auction Day activities, including bidder check-in, block support, and post-sale reconciliation.
• Assist with post-sale processes such as arbitration paperwork, sale confirmation, and "no-sale" follow-up.
• Reporting & Inventory Management
• Maintain and distribute weekly/monthly reports to commercial clients and management.
• Monitor inventory movement, floorplan aging, and pending action items.
• Research discrepancies and work with internal teams to ensure accurate inventory status.
• Administrative & Cross-Functional Support
• Maintain electronic files, internal records, and client communication logs.
• Work closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery.
• Assist management with special projects, audits, and process improvement initiatives.

Requirements

• Required
• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years' experience in a related field
• Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work under pressure in a fast-paced auction environment.
• High level of accuracy and attention to detail.
• Preferred
• Experience with auction management software (e.g., ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
• Knowledge of title processing and vehicle remarketing operations.
• Prior experience supporting commercial accounts or B2B clients.
• Working Conditions
• Full-time position with occasional overtime during peak times or sale days.
• Must be able to work in an office environment and on the auction lot as needed.
• May require walking, light lifting, and working in varying weather conditions on sale days.
• Drug Testing

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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