Director of Growth & Patient Access

About the role

We're looking for a Director of Growth & Patient Access to lead and scale our client scheduling and intake function. This role sits at the intersection of sales, operations, and client experience, ensuring that prospective clients are effectively converted into scheduled sessions and matched with the right providers. You will oversee a growing team (currently 6+), optimize booking workflows, and play a critical role in driving client acquisition and revenue growth. This is a hands-on leadership role ideal for someone who thrives in fast-paced, high-volume environments and knows how to balance empathy with performance.

Responsibilities

• Team Leadership & Development
• Manage, coach, and scale a team of Booking Specialists (6+ and growing)
• Establish performance metrics, KPIs, and accountability frameworks
• Create a high-performance culture focused on conversion, speed, and client experience
• Hire, onboard, and train new team members as the function scales
• Client Conversion & Scheduling Operations
• Own the end-to-end booking funnel-from inbound inquiry to scheduled session
• Optimize scheduling workflows to improve speed-to-book and conversion rates
• Ensure clients are matched with the appropriate clinician based on needs, availability, and licensure
• Monitor and improve no-show rates, reschedules, and overall booking efficiency
• Sales & Growth Impact
• Operate with a sales-oriented mindset-driving urgency, follow-up, and conversion
• Collaborate with Clinical Partnership teams to maximize ROI on inbound leads
• Analyze funnel metrics and continuously test improvements to increase booked sessions
• Identify opportunities to expand access and reduce friction in the client journey
• Cross-Functional Collaboration
• Partner closely with Clinical, Recruiting, and Product teams to align supply and demand
• Provide feedback loops on clinician availability, client demand trends, and scheduling gaps
• Help shape systems, tooling, and automation to support scale

Requirements

• 5+ years of experience in operations, sales, or customer experience, preferably in healthcare, telehealth, or high-volume service environments
• 2+ years of people management experience, with a track record of building and scaling teams
• Strong sales and conversion mindset-comfortable owning metrics and driving outcomes
• Experience with scheduling, intake, or call center operations is highly preferred
• Data-driven, with the ability to analyze funnels and optimize performance
• Exceptional communication skills with a balance of empathy and efficiency
• Comfortable operating in a fast-paced, evolving startup environment
• Why Join Mood
• Be part of a mission-driven company that's rewriting the playbook for mental healthcare.
• A collaborative, supportive culture where your work directly impacts lives every day.
• Growth opportunities-develop customer-facing, communication, and sales skills in a fast-growing healthcare company.
• EEO Statement:
• Need accommodations during your application or interview process? Just reach out-we've got you.
• Pay:
• $120,000 - $140,000 USD

Benefits

Additional Information

About Mood Health Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible -and that every patient deserves a provider who truly fits their needs. That's why we carefully match each client with the right clinician. Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians-psychiatric nurse practitioners and therapists-deliver therapy and medication management right from the comfort of home.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at moodhealth? Share your experience