Restaurant Manager

About the role

- Coordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Regularly review product quality and research new vendors - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Estimate future needs for goods, kitchen utensils and cleaning products - Ensure compliance with sanitation and safety regulations - Manage restaurant's good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Create detailed reports on weekly, monthly and annual revenues and expenses - Promote the brand in the local community through word-of-mouth and restaurant events - Recommend ways to reach a broader audience (e.g. discounts and social media ads) - Train new and current employees on proper customer service practices - Implement policies and protocols that will maintain future restaurant operations Requirements and skills - Proven work experience as a Restaurant Manager, Restaurant General Manager - Proven customer service experience as a manager - Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff - Familiarity with restaurant management software, like OpenTable and PeachWorks - Strong leadership, motivational and people skills - Acute financial management skills

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Company Intel

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