Credit Functional Analyst

About the role

The Credit and Affordability team are looking for a Credit Functional Analyst to join their team based in Melbourne. As a credit functional Analyst, you will be responsible for owning and governing the consumer collections strategy and dunning framework, ensuring process integrity, compliance, and effective execution across the portfolio. You will also be driving debt and revenue performance through targeted strategies, including remediation of 90+ aged balances, proactive monitoring of metrics and delivering regulatory and functional changes, manage process exceptions to make us future fit and ensure operational hygiene.

Responsibilities

• Executing performance strategies across the portfolio to continuously improve debt and revenue performance.
• Develop and implement an action plan for 90+ aged balances/ top debtors remediation across PMF segments.
• Proactive monitoring, investigation and analysis of debt performance reports, metrics, forecasts and trends, on a daily and weekly basis.
• Interpreting, documenting and delivering regulatory/ functional changes that may impact data, system or process in a timely manner.
• Executing performance strategies across the portfolio to continuously improve debt and revenue performance.
• Implementation of debt performance initiatives that impact positively on debt book and customer experience.

Requirements

• Process knowledge in credit management and collections, particularly within energy industry.
• Understanding of dunning process/ collection strategies
• Ability to analyse processes, recommend a solution & drive the solution to completion.
• Clear understanding of ERP platforms (added advantage to have prior exposure to Salesforce, SAP ISU / CRM)
• Strong analytical and reporting skills with focus on detail (added advantage to have SQL knowledge)
• High quality written and verbal communication.
• Proven experience as a business/operational analyst in similar or related businesses.
• If you are interested in this role or have any further questions, please submit your application or reach out to me directly. This position is open to both Melbourne and Adelaide applicants.
• At AGL, we offer a wide range of benefits including:
• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.
• *Benefits may change over time and vary based on role type and location
• Inclusion at AGL
• We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
• AGL is proud to be a WORK180 Endorsed Employer for All Women.
• Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
• The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .
• AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
• Location
• Docklands VIC 3008
• Job Family Group
• Credit

Benefits

Additional Information

Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career. Join the change. Electrify your future.

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