Customer Service Lead

Responsibilities

• 🐶 Lead and mentor our incredible CSR team
• 🐱 Deliver exceptional service to clients and their pets
• 📞 Manage appointments, phones, and client communications like a pro
• 💻 Navigate veterinary software and medical terminology with confidence
• 🤝 Partner with doctors and technicians to keep the hospital running smoothly
• ✨ Help create a positive, supportive, drama-free workplace
• We're Looking For Someone Who:
• ✔️ Has previous experience working in a veterinary hospital (required)
• ✔️ Has leadership or supervisory experience (preferred)
• ✔️ Stays calm under pressure and can multitask with a smile
• ✔️ Loves people just as much as pets
• ✔️ Is dependable, organized, and solution-oriented
• ✔️ Brings positivity, professionalism, and a great sense of humor
• Why White Mountain Animal Hospital?
• 🌲 Live and work in the beautiful White Mountains of Arizona
• 🐾 Supportive team that truly cares about each other
• 📚 Opportunities for growth and continued learning
• ❤️ Spend your days making a difference for pets and the people who love them
• If you're ready to lead an amazing front office team and bring your veterinary CSR experience to a practice that values compassion, teamwork, and excellence, we'd love to hear from you!
• At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
• Here's what you can expect when you join our team:
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
• Please note: Any Benefits listed above apply to full-time employees.
• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Benefits

Additional Information

Do you thrive in a fast-paced veterinary hospital, love leading a team, and believe pets deserve amazing customer service? If you're the kind of person who can juggle phones, clients, schedules, and a surprise puppy cuddle without breaking a sweat-we want to meet you! ⭐ This is NOT an entry-level position. Veterinary hospital experience is REQUIRED. If you haven't worked in a veterinary practice before, this isn't the right fit-but we'd love to hear from you for future opportunities!

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