Education Case Manager/Retention Specialist

About the role

The Mental Health Peer Specialist training program is an eight-month workforce program that prepares participants with lived experience with mental health and recovery or experience with trauma to work in the peer support sector. Participants will learn the fundamentals of peer support, develop key digital skills, receive support earning their NYS peer specialist certification, participate in internships with employer partners, and receive job placement assistance. Participants receive career development support and connections to the health industry and employment opportunities throughout the program. The Division of Adult and Continuing Education at LaGuardia Community College is seeking a full-time social work, psychology or human service graduate to play an important role in a community-centered training program. The Education Case Manager/Retention Specialist (ECM/RS) will be an important contact for participants and candidates during training. The Education Case Manager/Retention Specialist will work under the supervision of the Program Manager for the Mental Health Peer Specialist training program to provide support services to participants to insure successful retention at various points along each step of their chosen healthcare career pathway. The Education Case Manager/Retention Specialist is responsible for working closely with two cohorts of students until June 2028 to support them throughout the program and ensure they maintain active participation, retention and transition to successfully complete all aspects of the program, including courses, certification exams, internships, and employment. This can be accomplished through case management, coaching, troubleshooting, and connecting participants to resources available at the college and beyond. The Education Case Manager/Retention Specialist is also responsible for assisting with recruiting and managing applicants' assessments, selection process, coordinating employment services and leading professional development and internship seminars, and other responsibilities as needed. Under the supervision of the Program Manager, the Education Case Manager/Retention Specialist will have these key responsibilities: Key responsibilities include, but are not limited to the following: Participate in the recruitment and assessment of program applicants via information sessions and in-person interviews Communicate information to applicants regarding the assessment and intake process Support applicants complete human resources requirements such as physicals, drug tests, and others in preparation for internships experiences Provide support to participants to aid retention in the program and transition via in-person, phone, email, and slack communications Observe classes in order to identify barriers to learning in the classroom, provide feedback to program staff and participants on overcoming these barriers Work with participants to trouble-shoot barriers to successful retention, transition and completion and connect participants to resources at the college and beyond that will help them overcome these barriers Coach participants through challenges that they face during the course of the program and motivate them to develop creative strategies to overcome barriers Provide weekly professional development group check-in during the program training Provide weekly support during the internship component through the internship seminar Work collaboratively with the CTEA Office to coordinate or provide workshops in resume writing, interview preparation, job retention assistance and other job readiness skills Coordinate with the CTEA Office to offer a sequence of job search, resume, and interview workshops throughout the program to best prepare participants for employment after program completion Work collaboratively with other departments and partners to ensure retention goals are met Collect required data from participants and work with participants to complete administrative requirements such as signing contracts, signing photo release forms, registering for classes in the student information system, and completing Day 1 surveys Track, analyze, and report on participants' outcomes and performance metrics Meet regularly with the project team to reflect on progress to date and identify strategies for retention and completion improvement Performs other duties as needed and as assigned by the Program Manager Core Competencies/Qualifications: Experience in the social work or psyc

Benefits

Additional Information

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY. Primary Location: LAGUARDIA C. C. Bargaining Unit: Yes

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