Customer Success Manager

Responsibilities

• Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention
• Be the trusted advisor and primary contact for key stakeholders post-onboarding
• Spot and execute on upsell and cross-sell opportunities aligned with customer goals
• Partner with Sales and Product to craft tailored solutions that drive success
• Track account health using data insights, addressing risks before they escalate
• Lead QBRs, product trainings, and success planning workshops to maximize customer value
• Keep everything organized with accurate CRM and success documentation

Requirements

• Proven record of growing and expanding customer accounts
• Exceptional communication and relationship-building skills
• Experience with B2B SaaS or tech products (maritime or AI background is a big plus)
• Data-driven mindset with the ability to translate insights into strategy
• Thrives in a fast-paced, dynamic environment where innovation is constant

Additional Information

Join Captain's Eye - Shaping the Future of Maritime Safety with AI Captain's Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management - making the seas safer and operations smarter. Role Overview: Customer Success Manager We're looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.

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