Platform Support Specialist
External
Qbe · United KingdomPrepare for this interview
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About the role
This is an exciting opportunity to join QBE's Platform & Service Delivery team, supporting critical business applications and underpinning day-to-day IT service operations. You'll play a key role in the delivery and continuous improvement of IT Service Management (ITSM) processes, helping ensure our platforms are stable, responsive, and fit for purpose. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. As part of QBE, you'll work with people who are passionate, talented, and collaborative. Your new role Reporting to Application Delivery Lead, you will support the delivery and governance of ITIL-based service processes across a range of critical systems. Working closely with internal technology teams, you'll help ensure incidents are resolved efficiently, changes are controlled, and services continue to meet business needs.
Responsibilities
- Support the implementation and ongoing management of ITIL service processes, including:
- Incident, Request, and Major Incident Management
- Problem Management
- Change Management
- Asset & Configuration Management
- Manage and track tickets through tools such as ServiceNow, ensuring timely resolution and clear communication
- Collaborate with internal stakeholders including Cyber, Release Management, and Attestation teams
- Assist with root cause analysis and continuous improvement initiatives
- Maintain accurate system and process documentation (e.g. Confluence)
- Support service performance monitoring and reporting
- Contribute to improving operational efficiency across platform services
- Having the right to work in the UK is required for this role.
- About you
- We're looking for a proactive, technically curious individual with a passion for IT and service delivery.
- Key skills & experience
- Strong interest in technology; ideally an IT-related degree or equivalent experience
- Understanding of IT service management (ITIL exposure is advantageous)
- Experience using ticketing tools such as ServiceNow , JIRA, or similar
- Previous experience in a technical support or IT operations environment is beneficial
- Strong problem-solving skills with the ability to work across multiple tasks
- Effective communication skills and ability to work collaboratively with technical teams
Requirements
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opportunity:
- QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to assist in implementing and overseeing Information Technology Infrastructure Library (ITIL) service processes as part of the IT Service Management (ITSM) lifecycle, covering Incident, Request, Major Incident, Problem, Change, Asset & Configuration Management. Platform Support Specialist London Permanent, Full-Time (Hybrid - 2 days in office)
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