Delivery Manager

About the role

Our Public Services Business Unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to reducing bureaucratic backlogs - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Security Clearance (SC) and willing to work on site with these clients from time to time. As a Delivery Manager in our Public Services team at Faculty, you will act as a pivotal commercial and delivery lead, driving high-stakes AI transformation for the UK's most critical government partners. You will be a key point of contact for both our external clients and internal technical teams, building deep networks of influence and solving complex challenges by bridging the gap between cutting-edge AI research and operational mission needs. With an entrepreneurial spirit, you will work with multidisciplinary teams to ensure every project delivers meaningful, long-term value in a fast-evolving landscape.

Responsibilities

• Owning the end-to-end delivery of our AI projects for prominent clients across the Public Services space
• Working side-by-side with Government stakeholders to understand critical mission challenges and user needs
• Collaborating with technical, innovation, and other key client teams
• Managing projects, driving development and ensuring a delivery approach that provides maximum value to the customer
• Forming strong, trusting relationships with customers, internal team members (e.g. data scientists, ML engineers), and technical partners to translate user research into solution requirements and operational impact
• Developing and executing compelling proposals to grow our footprint and impact across Public Services
• Advising clients on AI strategy and technical implementation, acting as a trusted partner in high-stakes environments (with support from a technical team)
• Mentoring your peers and taking a proactive role in building robust processes and practices within the team.
• Who we're looking for:
• You possess experience in consultancy or service-based delivery, allowing you to manage complex project lifecycles and meet critical deadlines under pressure.
• You bring proven experience in Public Services space, possibly from your time in Government, academia, or roles in industry.
• You have had exposure to working with GDS-style digital products and knowing exactly what it takes to get AI-enabled services over the line in Government.
• You take full responsibility for the successful delivery of your projects, from initial scoping to end-user adoption within regulated businesses
• You are an exceptional communicator, with outstanding skills in managing senior stakeholders and translating complex concepts for non-technical audiences.
• You are comfortable working with technical teams and have a proven track record of delivering technical projects, ideally in AI.
• You are a practical problem-solver, identifying potential risks to important missions in this space and proactively implementing solutions.
• You thrive in ambiguous settings and demonstrate a structured approach to problem-solving and delivering high-quality, high-stakes projects.
• The Interview Process
• Talent Team Screen (30 minutes)
• Introduction Interview (60 minutes)
• Case Study Interview (60 minutes)
• Our Recruitment Ethos

Benefits

Additional Information

Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here . We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen.

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