Head of IS Engineering (Amazon Connect)

Responsibilities

• Lead the end-to-end delivery of engineering platforms, owning the full software development lifecycle from design through to run, ensuring solutions are scalable, reliable, and aligned to business and customer needs, with a strong integration of Salesforce capabilities.
• Drive the design and implementation of new features and enhancements, using a data-led, experimentation-focused approach to shape current and future architecture across multiple engineering disciplines and Salesforce.
• Lead, coach, and develop a high-performing team of engineering managers and senior engineers, setting clear technical direction, participating in design reviews, and building a culture of collaboration, innovation, and customer focus.
• Embed engineering excellence by continuously improving deployment, monitoring, alerting, and incident management practices, while tracking and optimising performance through meaningful engineering metrics.
• Partner closely with stakeholders and product peers to define platform and Salesforce strategy, manage communications, and ensure alignment on roadmaps, priorities, and delivery outcomes.
• Apply strong commercial and customer focus, using cost management insight to support business strategy, solve real customer pain points, and deliver measurable impact across complex, multi-service platforms.
• What are the must haves
• Proven track record of embedding a culture of experimentation, curiosity, and innovation, using AWS Connect and broader cloud technologies including analytics, AI-driven insights, and automation to challenge legacy approaches and significantly enhance customer and operational outcomes
• What's in it for you?
• Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment!
• Added Car Allowance program to make your commute and adventures even better.
• Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap!
• Secure your future with our comprehensive pension plan, designed for peace of mind.
• Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being.
• Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation!
• Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!.
• Wh

Benefits

Additional Information

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. An opportunity to play your part: An opportunity to play your part: As Head of IS Engineering, you'll lead how engineering drives business performance, bringing pace and clarity to a complex landscape. This is a hands-on role overseeing delivery across operational and field environments, while evolving AWS Connect as a core customer engagement platform. You'll connect strategy with execution, ensuring AWS Connect is fully integrated with Salesforce, enterprise systems, and the wider AWS ecosystem to deliver a scalable and resilient customer experience. Acting as a true generalist, you'll bring together platform engineering, cloud, and contact centre capabilities, making sure AWS Connect features such as routing, automation, analytics, and omnichannel are fully optimised. You'll embed best practice across AWS Connect, focusing on security, resilience, performance, and continuous improvement, while driving innovation with partners like Microsoft and Datadog to enhance both customer and colleague experiences. Location : UK-based hybrid role, Occasional travel to site.

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