Renewals Insights Specialist - Service Sales

About the role

As a Renewals Insights Specialist - Service Sales, you will play a key role within the Renewals Business Intelligence team (Revenue Operations), supporting the Service Sales Renewals organization in driving customer retention and revenue growth. You will partner closely with Renewals Account Managers (RAMs), Regional Sales Leaders, Channel teams, and cross-functional stakeholders to provide operational, data, and reporting support that enhances efficiency, data quality, and decision-making. This role serves as an entry point into the Renewals BI function, focusing on structured, repeatable, and operational activities that reduce team workload and ensure continuity of critical processes. Acting as a bridge between Sales and Operations, you will contribute to maintaining accurate and reliable data, supporting forecasting and reporting, and enabling scalable processes across the renewals lifecycle. Over time, you will expand your scope to take on more complex responsibilities, contributing to process improvements, advanced analytics, and strategic initiatives that strengthen the renewals business.

Responsibilities

• Forecasting & Pipeline Support: Assist in renewal forecasting processes by preparing and validating data inputs, monitoring pipeline completeness, and identifying gaps or inconsistencies. Contribute to improving forecasting discipline and accuracy over time.
• Reporting & Business Intelligence Support: Support the preparation and maintenance of recurring reports, dashboards, and presentations (e.g., Power BI outputs). Develop the capability to independently manage standard reporting and contribute to ad hoc analysis.
• Cross-Functional Data Collaboration (PLM & BIA): Work with Product Lifecycle Management (PLM) and Business Intelligence & Analytics (BIA) teams to validate bookings data, identify discrepancies, and support resolution of data issues, improving overall data integrity.
• Process Optimization & Continuous Improvement: Support initiatives to enhance renewals processes, including bookings tracking, order flow, and reporting improvements. Help identify inefficiencies, reduce manual work, and improve data usability.
• Required Skills & Qualifications:
• Experience: 1-3 years of experience in Sales Operations, Revenue Operations, Business Intelligence, Data Analysis, or a similar data-driven role. Internship or entry-level experience in a sales or analytics environment is also considered.
• Sales & Revenue Operations Awareness: Basic understanding of sales processes; interest in Sales or Revenue Operations.
• Analytical Skills: Ability to work with data, identify

Benefits

Additional Information

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at mitel? Share your experience