Guest Service Officer (Hotel Bell Service)

About the role

Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing. Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage. Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible. Deliver guests' correspondence and packages to rooms or wherever designated. Ensure the workplace is clean and well maintained at all times. Escort guests to their rooms, explaining the facilities of the hotel etc. Assist in driveway as required. To report on any loss and found item. Any other duties within reasonable scope as assigned. Participate in company's sustainability effort for the environment and being an inclusive employer. Job Requirements: Prior experience in guest service and support operations would be an added advantage although training will be provided. Ability to converse in basic English for interaction with guests / understanding guests' needs & request. Able to maintain a friendly and positive demeanor. A team player with the ability to work with minimum supervision. Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays. Able to adhere to standard operating procedures / policies on workplace safety.

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Company Intel

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