Electronic Services Specialist I

Responsibilities

• Member Service:
• o Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.
• o Provide general support processing for check and ACH processing.
• o Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels.
• o Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union.
• o Analyze check deposit trends and patterns to provide better Member experiences.
• o Perform detailed review of check image processing, corrections, and adjustments.
• o Analyze ACH mismatch report and appropriately block unauthorized transactions.
• o Support, balance and reconcile Lockbox processing and payment corrections.
• o Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries.
• o Process corrections and adjustments to accounts and loans.
• o Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays.
• o Process foreign collections and exchange rate conversions.
• o Research and resolve Members' problems and complaints.
• o Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.
• o Post, balance, and maintain daily work with proper documentation.
• o Scan Electronic Services forms and documents for long-term retention.
• o Process Electronic Services mail and supply orders.
• o Maintain and destroy branch capture checks for RCU.
• Department and Branch Support:
• o Support and answer the Electronic Services phone que.
• o Assist with projects.
• o Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed.
• o Train branches and staff as needed in Electronic Services processes and procedures.
• Join us and discover why you'll love working at Redwood Credit Union!
• ABOUT REDWOOD CREDIT UNION (RCU):
• Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
• This is a full-time, onsite position supporting daily mail and vault operations. Duties include physical activity such as lifting and using a ladder for check vault responsibilities.
• The ideal candidate has a combination of education and experience equivalent to a high school diploma. One year experience in customer service, accounting or closely related field with knowledge of Branch or back-offices functions is preferred. Experience at a financial institution is required.
• Compensation: Base salary range: $24.00 to $31.00 per hour commensurate with experience.
• Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time O

Requirements

• Knowledge of a PC with the use of word processing and spreadsheet software.
• Basic knowledge of financial services, with the ability to understand the implications of Credit Union industry and regulations, terminology, and procedures and how to apply them.
• Basic processing knowledge of checks, ACH, bill pay and MDC.
• Responsible for understanding and complying with Regulation CC and BSA.
• Ability to independently detect at-risk transactions and accounts.
• Ability to make sound judgments to prevent losses to Credit Union.
• Ability to analyze processes and recommend changes for efficiency and service.
• Ability to work independently in a fast-paced and high-volume environment.
• Ability to accurately calculate interest and dividends and make mathematical computations.
• Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive to Member issues, confidentiality, and discretion.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Additional Information

Redwood Credit Union is looking for an Electronic Services Specialist I, who will be responsible for performing a variety of processing duties within the Electronic Services Department. This entry level position supports the Electronic Services team with semi-routine items and payment processing for Mobile deposit, ATM, fraud review, accounting, and clerical functions.

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