Cloud Support Engineer

About the role

The Role: The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications. Your Focus: - Day-to-day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage. - Implementation of Customer change requests in compliance with the Change Control regime. - Incident response including troubleshooting the infrastructure-related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues. - MicroStrategy Platform administration. - Maintaining high-quality documentation for all related tasks. Required Experience and Skills - 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives - Hands-on experience with AWS and/or Azure cloud computing services. - Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc. - Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues - Must possess an enthusiastic personality and foster a positive work environment - Strong written and verbal communication skills - Well organized with effective time management skills - Ability to work independently - Attention to detail - Able to support MicroStrategy customers during their working hours - Must be available to be on call for after-hours and weekends on a rotational basis - Certifications: AWS Associate Solution Architect and/or Azure Fundamentals - Familiarity with infrastructure, virtualization, security and networking - Knowledge of Containerization solutions (Kubernetes and Docker) - Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.

Additional Information

Company Description MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Job Description

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