Employee & Labor Relations Associate

About the role

About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City-The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online. Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world. At The Met, every staff member - from security officers to researchers to scientists and beyond - lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. Respect: Engage one another with collegiality, empathy, and kindness, always. Inclusivity: Ensure that all are and feel welcome and valued. Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission. Excellence: Lead the cultural world in quality and expertise-and inspire curiosity and creativity. Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES: As the Employee and Labor Relations Associate, you will perform a wide variety of responsibilities related to employee and labor relations. You will serve as an integral team member of the HR Department, sharing knowledge and best practices to ensure fair, equitable, and consistent application of all Human Resources policies and collective bargaining agreements. PRIMARY RESPONSIBILITIES & DUTIES Foster positive management-union labor relations through appropriate verbal and written communications with managers, employees and union representatives. Perform a full range of labor relations activities related to the administration of collective bargaining agreements Provide guidance on labor matters to managers across the Museum on such topics as discipline (related to both workplace performance and attendance), grievances, workplaces disputes, terminations, the changing of working conditions, leave issues, and other issues Provide informed and consistent recommendations on the Museum's policies, systems and structure Maintain accurate and up-to-date employee relations and labor relations records, including case files, grievance documentation, disciplinary actions, and arbitration materials Track and manage timelines for grievances, disciplinary actions, contract deadlines, and other labor-related activities to ensure compliance and timely processing Coordinate logistics for meetings, hearings, and labor-management discussions, including scheduling, document preparation, and follow-up actions Prepare routine and ad hoc reports on employee and labor relations metrics, trends, and case activity to support decision-making Assist in drafting and maintaining standard operating procedures (SOPs), templates, and documentation related to labor relations processes Support data entry and maintenance within HRIS, case management systems, and tracking tools to ensure data integrity and reporting accuracy Assist with internal audits, document retention, and recordkeeping practices related to employee and labor relations Provide administrative support for training sessions, workshops, and communications related to labor relations and workplace policies Assist with research and preparation of information and data for use in grievance hearings, arbitration proceedings, labor/management initiatives and collective bargaining negotiations With the Recruiting and Employee Experience teams assist with onboarding new staff, ensuring new employees have a strong understanding of the Museum's policies and procedures Other duties as assigned. REQUIREMENTS & QUALIFICATIONS Bachelor's Degree required. Degree in Human Resources, Business Administration or Psychology or related field preferred. 3 years of related labor and employee relations experience, investigations, compliance with employment law, and disciplinary actions Experience working in a union environment Understanding of federal, state, and local laws that govern employment policies and practices; and of nondiscrimination laws and compliance regulations including Title VI, Title VII, Title IX, and the American with Disabilities Act (ADA) Excellent judgment with the ability to manage highly sensitive and confidential information Strong and effective interpersonal skills, the ability to listen well, remain respectful and diplomatic in the face of difficult situations Strong written and verbal communication skills with the ability to build strong working relationships Excellent planning, organizing, and time management skills with a strong attention to detail Must be available to work onsite at the Museum

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